EDGARS - BAD SERVICE CUSTOMERS NOT IMPORTANT
EDGARS NORTHGATE SPECIFICALLY - I NEEDED TO EXCHANGE A PAIR OF SANDALS THAT WERE THE WRONG SIZE BOUGHT IN BALLITO - THEY DID NOT HAVE THE RIGHT SIZE. I WENT TO NORTHGATE AND FOUND ONLY 1 OF THE SIZE THAT I NEEDED - THE STAFF WERE NOT PREPARED TO FIND ME ANOTHER PAIR BUT TOLD ME THAT I HAD TO GO FROM BRANCH TO BRANCH TO FIND THE SANDALS - BUT APPARENTLY CLEARWATER HAD 3 PAIRS - I DROVE ALL THE WAY TO CLEARWATER TO FIND THEY DID NOT HAVE THEM AND THERE AGAIN I WAS TOLD I MUST DRIVE AROUND FROM BRANCH TO BRANCH TO FIND THE CORRECT SIZE. NOT ONE OF THE BRANCHES WERE PREPARED TO FIND ME A PAIR AND HAVE THEM SENT TO MY LOCAL STORE.....DISGUSTING SERVICE THAT IS WHY I WILL NOT SHOP THERE OR OPEN ANY ACCOUNT WITH THEM.. THEY DO NOT CARE ABOUT THEIR CUSTOMERS
We tried contacting you on the land line at 02:34 PM but we couldn't reach you.
It is with great displeasure to hear of the overall experience. That is not the type of service that indicates our standards and for that we deeply apologise. Please be advised your query will be referred to the Regional Manager for intervention as it could have been handled in a different light. We assure you measures will be taken to avoid the re-occurrence of this nature. We value you as our customer, thus all concerns raised did not fall on deaf ears.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
We tried contacting you on the land line at 02:34 PM but we couldn't reach you.
It is with great displeasure to hear of the overall experience. That is not the type of service that indicates our standards and for that we deeply apologise. Please be advised your query will be referred to the Regional Manager for intervention as it could have been handled in a different light. We assure you measures will be taken to avoid the re-occurrence of this nature. We value you as our customer, thus all concerns raised did not fall on deaf ears.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***