Hellopeter
Share Your Experience
DS
Deon S

1 reviews | Active since Nov 2021

11 Nov 2021, 10:05

EDGARS BAD SERVICE AND CUSTOMER ISSUE AVOIDANCE.

BAD SERVICE PERIOD...... I have paid up my account balance in full, in April. This account is still reflecting on my credit report and bringing down my score each month as it reflects that there is a balance remaining. I have visited one of your store branches and they advised that my account doesn't exist. I have emailed Edgar's on multiple occasions and still no help. I need this **** to be taken off my credit report.

0
Replies (10)
Edgars
Edgars's reply18 Nov 2021, 09:03
Official
Good morning  Deon Von Schaeffer .

We apologize for the delay in response. 

I would like to firstly apologize for the  inconvenience caused.

I have referred your query to RCS to assist urgently and RCS will be in contact with you .

Thank you 

Best regards,

DS
Deon S's update18 Nov 2021, 19:11
Reviewer Update
When
DS
Deon S's update19 Nov 2021, 11:37
Reviewer Update
You guys have not contacted me at all!!!!!!!!!!!!!!!!!!!!!
Edgars
Edgars's reply19 Nov 2021, 11:54
Official
Good day .

The below query is escalated to RCS .
I have sent them a follow up email .

I do apologize for the inconvenience.

Thank you 


Best regards,

DS
Deon S's update19 Nov 2021, 11:57
Reviewer Update
my contact number is *** and email address is ***

Edgars
Edgars's reply22 Nov 2021, 12:38
Official
Hi Deon.

RCS has provided you with feedback .

Please let me know if you need further assistance.

Thank you

Best regards,

DS
Deon S's update23 Nov 2021, 08:04
Reviewer Update
I would like a settlement letter
Edgars
Edgars's reply23 Nov 2021, 13:14
Official
Good day Deon.

I will request a settlement letter to be emailed to you .

Thank you

Best regards,

DS
Deon S's update23 Dec 2021, 10:09
Reviewer Update
nimble has informed me that my account is closed with them however it is still opened on your side and still showing a balance. I need this to be sorted out as I feel as if I am being thrown from post to post without a solution to my problem.
Edgars
Edgars's reply31 Dec 2021, 15:57
Official
Good Day Deon .

We apologize for the delay in response.

Feedback provided to today by RCS .
Should you have any further enquiries please feel free to contact us.

Thank you and take care 

Best regards,