Edgars Bad Service and Attitude

On Saturday, My wife and I went into Edgars Protea Glen Mall. We bought some clothes and went to pay. At the tills, there was 1 cashier working and a few people in the queue. I then asked the cashier if she could call someone else to assist. She called out to a lady who was busy with house keeping to come assist, the lady just ignored her. The lady she called her name is Thandi. She came, but continued with other things. I then asked her if she could not assist. She just gave a very dirty look. I then asked her where I can find the store manager, she just pointed without even looking. So I went to customer services to look for a manager to get someone to assist at the tills. I was told the manager was not in, but another person offered to come assist. While we were being assisted, I asked the lady again why she was being so rude, because if she was not assigned to man a till, she could have just said so. Then it turned out that the till I was being helped on, was assigned to her. As we were leaving, she then made a rude M***IM sound. That’s when I decided, she has been rude enough and I cant just let it go.

This bad service and attitude, reminded me why I always never go to such stores like Edgards. If Edgars employs people who don’t understand customer service, it shows why I was reading recently that the organization was having financial issues.

Her name is Thandi Nyembe.