Edgars Bad Service

I am very unhappy with how Edgars has been handling things. I placed an online order on the 2nd of May 2020 , after two weeks the order had not yet arrived.

I then went to store on the 16th of May 2020 to cancel the online order so that I can buy in store, I was assisted in store where they connected me with the online department and I spoke with some who confirmed that my order was cancelled and that I will get my refund within 7 days. I bought the clothes in store on the 16th of May thinking that I will get my refund.

To my surprise I received an email on the 21st of May from the online department saying that my order is being prepared for shipping. I have tried calling them to query this and the line doesn't get through, I sent and email and to this day no one has responded to my email.

Even today I haven't received my refund.