Edgar's Bad customer service and cellphone services
I bought a phone from edgars not even one month later did the phone stop working I then took the phone into Edgar's for it to be repaired the phone was ready 2 months before they called me to let me know that the phone had been fixed when I went back to the store to collect the phone the phone would not turn on they then went back into their offices and left me waiting for half an hour without without any indication of what they were doing they check the phone they said they would send it back in for repairs two days later they contacted me to tell me that the phone was now working I collected the phone as I got home I realised the phone is still not working after all of this they didn't treat us very nicely in store and left us waiting a very long time before assisting us
Thank you for bringing the above concerns to our attention and please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note we tried contacting you telephonically to obtain addition details as such as the make of the phone, IMEI number and the network used.
However your complaint is referred to the stores management team to address within the next 48 business hours.
Below is the reference number generated for your complaint:
***/GO
Kind Regards
The Edgars Team
***
Thank you for bringing the above concerns to our attention and please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note we tried contacting you telephonically to obtain addition details as such as the make of the phone, IMEI number and the network used.
However your complaint is referred to the stores management team to address within the next 48 business hours.
Below is the reference number generated for your complaint:
***/GO
Kind Regards
The Edgars Team
***
