1 reviews | Active since Oct 2014
EDGARS BAD CUSTOMER SERVICE
<p>I posted a review yesterday about Edgars bad service.</p> <p>I received a notification according to which I qualify for a credit increase. I first sent an email to the account department but I didn't receive a response. So I went to the mall and the lady there told me to either my payslips or bank statements, or to send those documents to ********** I chose the latter as I didn't have my payslips with me. I didn't receice a response. So I went in store again, this time carrying my payslips. I app**** and was told to wait two days. Nothing happened after more than a month. So I posted a complaint yesterday on Helo Peter and received a prompt answer. Today a gentleman called Emmanuel emailed me and asked me to submit my payslips AGAIN. So this would be the THIRD time I would be applying. But I won't. And as soon as I'm done with this balance (next month) i'm closing the account.</p>
Thank you for taking the time to share your concerns with us.
Please be advised your query is currently been attending to, we would like to extent our apology for the inconvenience and frustration caused to you.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
Thank you for taking the time to share your concerns with us.
Please be advised your query is currently been attending to, we would like to extent our apology for the inconvenience and frustration caused to you.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
