1 reviews | Active since Feb 2017

19 Feb 2017, 18:45

Edgars Bad Customer service

<p>Hi,I have a problem with Edgars account,In 2015/09/30 I got retreached from work .I went to imform Edgars store in johnnesburg city branch they told me to give them the letter of retreachment,UIF card and affividavit I submit all those document they send them to Hollard account protect I was owning the balance of R1400 and that payed by Hollard but Edgars kept on saying I must my monthly instalment of which I told them to closed my account because I'm not working anymore still today I'm currently unemployed but refused they this matter to their legal team to threaten me to pay or they will blacklist me.I went Edgars store to get a prove that my account was really closed and I was told that my was closed but my balance R560 even thought the App was paid </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Edgars
Edgars's reply20 Feb 2017, 09:11
Official

Kindly forward us your account or ID number so that we may liaise with the Store and the accounts team regarding the matter as you have stated that you did report that you were no longer working ,. The accounts team may be reached on the below details regarding the matter. Please find the below reference number for your post ***/GO

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards,

Customer Experience Team

Call Centre: ***.