Edgars ...Ashamed.. humiliating...low class standards with my experience

Its almost a month, and they have not done anything to fix my problem, fix my credit name or even appologise and made some compansation for all my loss in between or my image broken by staff.. nevermind that im still even with that broken phone.. speaker factory fault.. ot even maybe sent me my voucher.. they sorry and they gave a letter so thats it... Monday i must pay this same company for this account they gave me just to destroyed my 6 years life plans. I am mal angry i cant believe that Edgars can go so low.. and their staff .. im out of words.. my most worst life situation ever... *** this can not just be left like this. I will go to the news papers and court because it seems like the only option i have to get response from them... Urg? Any body that can help me plz phone me any day after 17h30 when im free from work..