1 reviews | Active since May 2016
Edgars aren't interested in their clients.
<p>If anyone complains to Edgars off their website and you are lucky enough to get a reply dont believe a word of what is told you as Edgars does not believe in following up!</p> <p> </p> <p>I made a complaint and got the reply below stating that a response would be sent to me within 48 hrs. It is now 22 days (528 hrs) later and still no response .... possibly because Edgars are simply not interested. What a pitty .....</p> <p> </p> <p>From: Edgars Customer Services ********** <br /> Sent: 06 March 2017 05:57 PM<br /> To: Jonathan Lipman<br /> Subject: RE: no shoehorn ??? OCC: ********** 000226</p> <p> </p> <p>Good day</p> <p>We apologise for the inconvenience,</p> <p>Kindly be advised that this matter has been escalated you will receive feedback with a resolution after 48hours, your reference number is ********** 3714/GO. For further assistance please contact us on ***.</p> <p>Kind Regards</p> <p>Edgars Online Team</p>
The query was resent to the store's higher management to action urgently and get back to you on way forward. Please find the below reference number for your post ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
The query was resent to the store's higher management to action urgently and get back to you on way forward. Please find the below reference number for your post ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
Thanks for a respons but i refuse to "hold my breath" waiting for another reply as history has shown that Edgars as a company could not give a hoot about client requirements.
As stated in my 1st email on your website I 1st went to the Somerset West store in November 2016 when no shoe horn was available and was told that one would be bought yet when I returned last month there still was no shoe horn to be had. I recently bought a very good stainless steel one for R89 - not sure if that store has the budget for it.
Sincerely
Jonny Lipman
Thanks for a respons but i refuse to "hold my breath" waiting for another reply as history has shown that Edgars as a company could not give a hoot about client requirements.
As stated in my 1st email on your website I 1st went to the Somerset West store in November 2016 when no shoe horn was available and was told that one would be bought yet when I returned last month there still was no shoe horn to be had. I recently bought a very good stainless steel one for R89 - not sure if that store has the budget for it.
Sincerely
Jonny Lipman