Edgars are *****ing customers's money

I am extremely disappointed in the service I have been receiving.

Issue 1: There were cellphone products on my account that I did not authorize. Yet you still have to pay?

Issue 2: These cellphone products were removed, but not the accumulated fees?

Issue 3: I paid my account in full and when I want to cancel my account with Edgars they say that I can not cancel my account, the system does not allow them.

Issue 4: I am unemployed. I went to Edgars to fill in a form stating that I have been retrenched due to the COVID pandemic. Yet I am still waiting for ANY feedback on this matter.

Issue 5: I complained about the above matters to all the call centre assistants that have been phoning me and I just get the reply that they are busy escalating it. Yet still no feedback on this matter.

Issue 6: I have complained on numerous platforms (including hellopeter) about these matters, yet you do not care, but you care about the money that you are *****ing from customers.