EDGARS ARE NOT INTERRSTED IN THEIR CUSTOMERS

Do not shop at Edgars if you are looking for service, After problems in july with my card being blocked i ventured back to edgars fourways as i was told i needed the new black card. I met with Rosina and between her and i it took 50 minutes to get new card sorted. Fifty minutes ???? We went back and forth with customer service then ***** with both asking the same security questions - i then got a OTP sent and verified the card then put in new personal OTP and i was good to go. I went to shop at Clarins with Octavia and on paying found again my card was blocked. The exact same problem as before. I was told they had new people on accounts / customer service ? I went upstairs and Rosina was on lunch at 4,30 pm - i spoke to Sihle on customer services phone - she really wasn't interested and insisted we had not emailed copy of my I D or my signature which we had def done 40 mins before. Whilst the staff Rosina and Octavia seemed concerned the apathy was clear - i was asked to come back today ? what ? i must travel up and down with the price of fuel because Edgars customer service is ***********. Well edgars fourways lost a good sale yesterday and I will not be a returning customer. I don't see Edgars staying in business long and think the manager of that store has to wake the staff up and i see the staff being out of jobs . Truly shocking twice in a row, How will Edgars survive such bad service with the current customer service people ??