Edgars are *****!

On the 14th of January 2020 I placed an online order for a gift to be delivered to my nephew. After waiting for this to be delivered for 3 weeks and not receiving any communication from Edgars, I contacted them to enquire about my order. I was told that there were no contact or delivery details on the order I placed and it was sent back to the warehouse. I was also told they tried to contact me for delivery, but couldn't get hold of me. How if thy didn't have details??? I told the call centre agent that was lying and super unhelpful that I would like to speak to a supervisor. She promised to escalate the matter. After waiting another week for an answer, I called in again only to find out that the matter was never escalated. This time I insisted on speaking to a manager. The manager promised high and low to get this sorted out. To date, I have had no assistance or feedback. This is disgusting. I have been a loyal paying client since 2007. DO NOT USE EDGARS FOE ANYTHING... AVOID DISAPPOINTMENT!