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lM
lloyd M

1 reviews | Active since Sept 2018

07 Sept 2018, 10:04

Edgars are cold hearted ******* part2

ref no: ********** 1448/GO I received a call from Edgars on the 05/09/2018: they assured me that they have been looking into my account,which is good because I spoke to quite a few idiots who did nothing. The very "bright" people at Edgars told me that my account was closed but the balance was not settled. I asked the consultant "how is that even possible?" Edgars is way too greedy to let that happen!!!!!!! The consultant didn't have an answer for me, but she was kind enough to let me know that "even after the investigation was over, I would still be liable for that amount." That doesn't even make sense! I explained to the consultant "that I am not stupid, and that for me to be under the impression that the account was closed I must have paid my account off. she agreed! I then asked her "if she thought that it was fair to ask me to pay an amount that I have already paid?" She didn't have an answer for me; she then put me on hold...and I stayed on hold until the call cut. Then a lady by the name of Roberta Henry ********** sent me an Email saying that my balance was not settled. I think that Edgars made a mistake, I think that Edgars know they made a mistake; but they're trying to make me pay for their mistake. In 2017 I closed my account because Edgars was going to be charging their customers an additional service fee and I didn't want to pay for that; but Edgars has to get your money in one way or the other: I closed my account but Edgars still tracked me down to harass me for money. If you read many of the other complaints, it would seem that Edgars is running quite a big Racket. According to the dictionary "A Racket" is a planned or organized ******** act, usually in which the ******** act is a form of business or a way to earn ******* or ******ed money regularly or briefly but repeatedly. YIP...sounds like Edgars to me

10/09/2018 will be 1 month of this madness.

0
Replies (5)
lM
lloyd M's update07 Sept 2018, 10:46
Reviewer Update
07/09/2018 I received yet another sms from Edgars threatening further action. The sms reads: "Please make an immediate payment on your Edgars account to prevent further action being taken. Alternatively please contact us on ***." I have called that number many times, and from much experience, I can honestly say that it is hopeless!!! There is an investigation going on yet Edgars hasn,t had the decency to hold off on their sms'. I think that this investigation is a way to "buy time", hoping that I get tired and pay. I have not yet even received one statement but I have receive FOUR sms'. Is this the way Edgars conducts their business? despicable!!!
Edgars
Edgars's reply08 Sept 2018, 16:40
Official

Thank you for taking the time in addressing your account corners with us. Please[BP1] be advised we have referred your complaint to our Regional Credit Office. Your complaint is currently being investigated.

Reference number: ***/GO

Kind Regards,

The Customer Experience Team



Edgars
Edgars's reply08 Sept 2018, 16:40
Official

Thank you for taking the time in addressing your account corners with us. Please be advised we have referred your complaint to our Regional Credit Office. Your complaint is currently being investigated.

Reference number: ***/GO

Kind Regards,

The Customer Experience Team



lM
lloyd M's update08 Sept 2018, 18:42
Reviewer Update
For the Umpteenth time I have received the same response from Edgars: Thank you for taking the time in addressing your account concerns with us. Please be advised we have referred your complaint to our Regional Credit Office. Your complaint is currently being investigated. Reference number: ********** 1448/GO Kind Regards, The Customer Experience Team Here's the thing: from the time I brought the problem to Edgars attention the matter is always being escalated and it's always under investigation...yet the problem doesn't get solved! Which idiot company closes an unsettled account? I was not paying the account because I was under the impression that the account was closed. This is the impression one gets when he walks into an Edgars store, and asks for his account to be closed; and then they hand him the Phone and the guy on the other end ends the conversation with the statement "Sir, your account is closed! Now the reason Edgars takes their time to investigate is because they are hoping that I get tired and pay. this is also the reason they keep sending me Threatening sms' of them taking further Action: They are blatantly trying to ****** money from me. I closed the account because of the service fee they were going to charge and now they trying to get that money in another way. Edgars are ********* in the biggest way. If anyone reads this, please do yourselves a favor and keep your stress free life by not opening an Edgars account. When they want you as a customer they will tell you everything you want to hear, but when things go wrong they're more lost than anyone else. If you're an Edgars customer do yourselves a favor and close the account before they mess it up. Remember to ask for some form of documentation to prove that your account is closed or they may send you an sms after a year or two stating that you should pay your "unsettled balance" to your "closed" account to maintain a good payment record. Exodus 20:15 15 “You shall not *****."
lM
lloyd M's update08 Sept 2018, 22:13
Reviewer Update
By the way; please try not to flatter yourselves, I only rated Edgars one star because ZERO was not an option.