Edgars approves *****

I am very dissapointed in the customer service or rather non existent customer service I have recieved from edgars. I wrote a review on 23/07/2020 and then again on 12/08/2020 regarding a ********** transaction that took place after I purchased a gift card of R800.00 in Feb of 2020 but could only be used in June because of lockdown regulations. The money on the gift card was transferred to a new card and was used by some or other piece of **** in century city I was also told at the store that this had to be done instore by edgars employees who commited *****. As of today I have not had any response or resolution to my complaint, in response to my first review from edgars they said that they will see into the matter but nothing has transpired since. This is absolutely pathetic from edgars's side and I refuse to pay any moneys owed on my account and does my husband until this matter gets resolved. I expect a big company like edgars to sort problems of this scale out immediately. I will also not be supporting any other stores or companies affiliated with the edcon group until resolved.