Edgars and their unwanted Policies!!!

<p>So I opened an account last year at Edgars late last year @Bloemfontein Bloem Plaza and was assisted by a guy named Thabang.He explained everything and also told me that I "have to" take the policies that comes along with the account however I can cancel it after a month.As time went on I forget about it until I went to the store to buy something but was told I dnt have credit ob my account..infact my account was overdrawn.I then went to the same branch to cancel those policies and signed for it but guess what they jst added more ontop of the ones they gave me and the same incident happened that I keep on paying but there is never credit available and my account is always owing a lot more.</p> <p> </p> <p>I then logged a complaint with their call centre and spoke to Caswell Letlape who promised to get back to me within 7-14 days and im still waiting. When I went there on the 26th Zodwa(consultant) who called the call centre for a follow up and suddenly I had to wait another 21 days. I mean where is the sense of urgency there?Where is "the customer comes first" belief. I went there again today and all they wanted to do was get me out of the way so I decided to ask for the manager.Olerato(cant remember the surname) came to assist.She didnt even apologise on behalf of the store and didnt even give me assurance that she will take the matter at hand. She and a consultant was trying to confuse me by explaining procedures I was never even told abt before and tried to pin everything on me saying "the customers never understand how their accounts work". Do they ever go to service training? I mean how does a manager not know how to handle such complaints. I cut my card in pieces infront of them and left the store.I am so dissapointed and disgusted in Edgars and their staff members because of the excuse of what they call "service" that they give to clients.</p> <p> </p> <p>Yours Sincerely</p>