Edgars and their mysterious subscribtions
Just got another reference number and still no recording... edgars is hiding behind RMCS and Hollard with numerous of these subscriptions added to my account, I am posting weekly on facebook and a NCA complaint will be my next step, I give you one week from today (16 August 2019) to reverse those debits from my account, which must also be closed as I have lost all faith in edgars. I never agreed to funeral cover payments above those included in my club membership and I never received any data, airtime or free monthly sms's. I cannot get any answers only reference numbers, no replies on emailsThis is absolutely unacceptable!
Helpful (0)
Replies (2)0
Replies (2)
Edgars's replyOfficial
17 Aug 2019, 10:24Dear Karen
Thank you for bringing this matter to our attention.
Please note that the product was canceled on the 22/6/19.
The reversals were declined and the proof of enrolment in the form of a call recording has been sent to our store Edgars The mall at Reds should you wish to listen to it.
We apologie for the frustrations caused.
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for bringing this matter to our attention.
Please note that the product was canceled on the 22/6/19.
The reversals were declined and the proof of enrolment in the form of a call recording has been sent to our store Edgars The mall at Reds should you wish to listen to it.
We apologie for the frustrations caused.
***/GO
Kind regards
Edgars Customer Experience Team
***
Edgars's reply17 Aug 2019, 10:24
Official
Dear Karen
Thank you for bringing this matter to our attention.
Please note that the product was canceled on the 22/6/19.
The reversals were declined and the proof of enrolment in the form of a call recording has been sent to our store Edgars The mall at Reds should you wish to listen to it.
We apologie for the frustrations caused.
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for bringing this matter to our attention.
Please note that the product was canceled on the 22/6/19.
The reversals were declined and the proof of enrolment in the form of a call recording has been sent to our store Edgars The mall at Reds should you wish to listen to it.
We apologie for the frustrations caused.
***/GO
Kind regards
Edgars Customer Experience Team
***
's updateReviewer Update
17 Aug 2019, 17:49Yes I do have plenty of references of calls where I am told to go listen in store and yet I have not been able to listen to it in store and that is regarding the airtime, data as well as sms's I still could not listen to it although I have been in store twice and spent more than an hour there on both occassions and which number received the monthly airtime, data or smses as I certainly didn't receive anything anyways.... Then the funeral service how did it end up on my account? This is more than an inconvenience to me, I will see it through and if ***** is involved I will lay ******** charges as well
's update17 Aug 2019, 17:49
Reviewer Update
Yes I do have plenty of references of calls where I am told to go listen in store and yet I have not been able to listen to it in store and that is regarding the airtime, data as well as sms's I still could not listen to it although I have been in store twice and spent more than an hour there on both occassions and which number received the monthly airtime, data or smses as I certainly didn't receive anything anyways.... Then the funeral service how did it end up on my account? This is more than an inconvenience to me, I will see it through and if ***** is involved I will lay ******** charges as well