KB
Keshnee B

1 reviews | Active since Jul 2018

25 Jul 2018, 10:56

Edgars and their bull**** with RMCS

I have been subscribed to a mobile content by RMCS and according to Edcon this was during 2017 that I subscribed. After 3 months of constantly calling from office to office I have just been advised by Edcon customer services that accounts has declined to reimburse me for the content fee because I have subscribed to it. Edcon is just as pathetic as this RMCS **** company because nobody gets back to me. The only excuse I hear is that someone tried calling me and I didnt answer, yet every other person and call centres seems to get through to me. Now it appears that I need to wait again for a couple of months before this matter will be looked into again as the matter had been closed off.

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Replies (1)
Edgars
Edgars's reply25 Jul 2018, 11:59
Official

Thank you for making contact with us .Kindly note that our accounts department have already received your query and have escalated it to RMCS for the reversals of the airtime subscription fees . We will provide you with final feedback once completed.

Kind regards

The Edgar's Customer Experience Team