CC
Christopher C
1 reviews | Active since Dec 2012
14 Mar 2015, 23:00
Edgars and RMCS **** you into cellular contracts.
My elderly mother has had an Edgards account for over 30 years and recently she has learn't that Edgars has given her confidential details to a dogy company called RMCS who has now \hijacked"her cellular number under the pretence of some contract agreement that supposedly excists. When you do some searching on the Internet you will soon see the pattern"
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Edgars's replyOfficial
16 Mar 2015, 10:30Hello Cooper71,
As per our telephonic discussion. Kindly note your query was referred to the admin department at RMCS; to cancel the Cell C subscription, reverse and also investigate on the Subscription enrolled without the customer's consent. The cell number will also be migrated to prepaid.
Please accept our sincere apology for the overall experience. But we assure you measures will be taken to avoid the re-occurrence of this nature.
Your reference number is as follows:***/GO
Reference number from RMCS: ***
If you require any further assistance, please do not hesitate to contact us on the below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team,
***
As per our telephonic discussion. Kindly note your query was referred to the admin department at RMCS; to cancel the Cell C subscription, reverse and also investigate on the Subscription enrolled without the customer's consent. The cell number will also be migrated to prepaid.
Please accept our sincere apology for the overall experience. But we assure you measures will be taken to avoid the re-occurrence of this nature.
Your reference number is as follows:***/GO
Reference number from RMCS: ***
If you require any further assistance, please do not hesitate to contact us on the below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team,
***
Edgars's reply16 Mar 2015, 10:30
Official
Hello Cooper71,
As per our telephonic discussion. Kindly note your query was referred to the admin department at RMCS; to cancel the Cell C subscription, reverse and also investigate on the Subscription enrolled without the customer's consent. The cell number will also be migrated to prepaid.
Please accept our sincere apology for the overall experience. But we assure you measures will be taken to avoid the re-occurrence of this nature.
Your reference number is as follows:***/GO
Reference number from RMCS: ***
If you require any further assistance, please do not hesitate to contact us on the below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team,
***
As per our telephonic discussion. Kindly note your query was referred to the admin department at RMCS; to cancel the Cell C subscription, reverse and also investigate on the Subscription enrolled without the customer's consent. The cell number will also be migrated to prepaid.
Please accept our sincere apology for the overall experience. But we assure you measures will be taken to avoid the re-occurrence of this nature.
Your reference number is as follows:***/GO
Reference number from RMCS: ***
If you require any further assistance, please do not hesitate to contact us on the below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team,
***