MN
Mateboho N
1 reviews | Active since Nov 2018
16 May 2019, 10:50
Edgars and RMCS ****
Good day, I'm Mateboho Ndumo and I have PAID UP ACCOUNT WITH EDGARS( ACC No: ********** ********** 93329). This morning I received an email from EDGARS stating that I owe them R306.28 for DATA and AIRTIME, which I don't have a clue of. I contacted Edgars and they told me its an AGENT known as RMCS. I feel that Edgars and RMCS are *****ing money from me, I did not even use the airtime nor data. I want them to reverse that R306.28 from my account and close it, I will never buy from Edgars again. My email: ********** Contact : ********** 751
Helpful (0)
Replies (4)0
Replies (4)
Edgars's replyOfficial
16 May 2019, 11:20Dear Mateboho
Thank you for making contact with us regarding the airtime billing on your account.
Kindly note that we have already escalated your query to out third parties for assistance with the cancellation /reversal of the fees which takes 5 working days and feedback will be provided to you.
We apologize for the frustrations caused to you.
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for making contact with us regarding the airtime billing on your account.
Kindly note that we have already escalated your query to out third parties for assistance with the cancellation /reversal of the fees which takes 5 working days and feedback will be provided to you.
We apologize for the frustrations caused to you.
***/GO
Kind regards
Edgars Customer Experience Team
***
Best regards,
Edgars's reply16 May 2019, 11:20
Official
Dear Mateboho
Thank you for making contact with us regarding the airtime billing on your account.
Kindly note that we have already escalated your query to out third parties for assistance with the cancellation /reversal of the fees which takes 5 working days and feedback will be provided to you.
We apologize for the frustrations caused to you.
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for making contact with us regarding the airtime billing on your account.
Kindly note that we have already escalated your query to out third parties for assistance with the cancellation /reversal of the fees which takes 5 working days and feedback will be provided to you.
We apologize for the frustrations caused to you.
***/GO
Kind regards
Edgars Customer Experience Team
***
Best regards,
Edgars's replyOfficial
16 May 2019, 11:46Dear Mateboho,
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note Edcon is doing business with a company called RMCS and there was an agreement between parties to contact customers and sell their product offering. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fee will be added to customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled?
In addition cancellation and reversals will be conducted within the next 7 business working days.
Reference number generated for this complaint is:
***/GO
Kind Regards
The Edgars Team
***
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note Edcon is doing business with a company called RMCS and there was an agreement between parties to contact customers and sell their product offering. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fee will be added to customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled?
In addition cancellation and reversals will be conducted within the next 7 business working days.
Reference number generated for this complaint is:
***/GO
Kind Regards
The Edgars Team
***
Best regards,
Edgars's reply16 May 2019, 11:46
Official
Dear Mateboho,
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note Edcon is doing business with a company called RMCS and there was an agreement between parties to contact customers and sell their product offering. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fee will be added to customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled?
In addition cancellation and reversals will be conducted within the next 7 business working days.
Reference number generated for this complaint is:
***/GO
Kind Regards
The Edgars Team
***
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note Edcon is doing business with a company called RMCS and there was an agreement between parties to contact customers and sell their product offering. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fee will be added to customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled?
In addition cancellation and reversals will be conducted within the next 7 business working days.
Reference number generated for this complaint is:
***/GO
Kind Regards
The Edgars Team
***
Best regards,
MN
Mateboho N's updateReviewer Update
16 May 2019, 18:05After reversing, please close my account I don't trust you anymore.
MN
Mateboho N's update16 May 2019, 18:05
Reviewer Update
After reversing, please close my account I don't trust you anymore.
MN
Mateboho N's updateReviewer Update
24 May 2019, 12:41I received an sms informing me to pay my edgars account today, according to my knowledge I don't owe edgars. I phoned customer service and they told me that money was not reversed but they only cancel data n airtime benefit, which I did not request for. How can I cancel something I did not apply for ? Please REVERSE that amount and close my account.
MN
Mateboho N's update24 May 2019, 12:41
Reviewer Update
I received an sms informing me to pay my edgars account today, according to my knowledge I don't owe edgars. I phoned customer service and they told me that money was not reversed but they only cancel data n airtime benefit, which I did not request for. How can I cancel something I did not apply for ? Please REVERSE that amount and close my account.