Edgars and rmcs

Good day

Before i get to my complain, i have seen on edgars facebook page and also here in hello peter that edgats seems not to be acting upon rmcs complains...

I took rmcs through your account, the service i get from them is horrific, in many occasions i have to wait for 3 to 4 days fir sim swaps, others i have even cancelled, when i think of upgrading a cellphone its a mess because of them, i logged a complain with them in the morning, till now no response.

I have spoke to Phindile at 8h31 whom said it will take 48hrs for them to find out whats the problem, not to sort it out but to find out

Requested to speak to supervisor, i was told they are not in i should fone after 9 oclock

Phoned at 9h28 spoke to Primrose, she told me she will use her capacity to sort my problem out but its in vain, its 7hrs now no one has given me anyfeed back..

When u call they call centre ul hold for 20 to 30 Munites, and when they finally pick up u can tell only in their accent that your matter is not taken seriously or even urgent..

I have read comments in hello peter about this service, and i wonder why is edgars still supporting their services..

My case number with them is

********** 963903

Thanks a lot

Neo Mahura **********