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Lizelle S

1 reviews | Active since Jun 2020

06 Jan 2022, 11:59

Edgars and RCS interest problem

We signed up for an Edgars account about 20+years ago, never had an issue as it was 0% interest payable on the account. Now since RCS has taken them over the interest alone is about R1000. We aren't even using the account anymore due to this. And we cannot get to contact any person working at the correct department at Edgars which can assist us in this regard, although we contacted them more than once.

0
Replies (4)
Edgars
Edgars's reply06 Jan 2022, 12:23
Official
Good day Lizelle.

Trust you well.
Tried calling you however you are not available.

We are sorry that your recent experience has led you to contact us with a complaint. 
I have escalated the query and feedback will be provided.

Thank you and take care.


Best regards,

LS
Lizelle S's update06 Jan 2022, 13:31
Reviewer Update
Answered the phone but couldn't hear the person on the other side. 
Edgars
Edgars's reply06 Jan 2022, 13:54
Official
Good day  Lizette.

Thank you for taking my call .
The query has been escalated and feedback will be provided .

Thank you and take care.

Best regards,

Edgars
Edgars's reply07 Jan 2022, 12:28
Official
 Good day  Lizette. 

Feedback was provided . 
Reversal of  interest  that was  billed on the  account has been reversed and a plan transfer was action. 

Thank you and take care.

Best regards,