1 reviews | Active since Oct 2012
Edgars and RCS are *******
From the date my account was taken over by RCS, I have had endless problems. I am being charged a min of R50 per month just for service fees and interest on a balance of R1500.
In january 2022 I called and requested detailed statements as there were purchases on my account that I am not aware off. I had to call in and email multiple times but to no avail.
I also requested explanations and a reversal for a R140 'retainability' charge on my account. According to the consultant its for club fees. I DID NOT Authorize this. I emailed and called every week since January. Today I spent over 30min and R60 airtime calling and being put on hold to only have my calls cut. I called over 7 times!!
1. I have charges/purchases on my card I did not make but Edgars has failed to provide me with proof that these are my purchases. 2. I have been charged for 'club- retainability' fees that I did not authorize. My account number : *** Cell number: ***
Edgars aka RCS why cant anyone help???? why are our accounts being charged for unnecessary fees????? I need this sorted out as I want my account closed!!!
I was in a meeting at the time you called. I tried calling back but its a call centre and I'm not sure who to ask for.
I am out of my meeting and will be available today anytime ,excluding 1pm to 2-30pm
I was in a meeting at the time you called. I tried calling back but its a call centre and I'm not sure who to ask for.
I am out of my meeting and will be available today anytime ,excluding 1pm to 2-30pm
I have requested a call back from RCS as they manage all Edgars accounts.
Thank you and take care
I have requested a call back from RCS as they manage all Edgars accounts.
Thank you and take care
Trust you well.
RCS has made contact with you and feedback has been provided.
Thank you and take care
Trust you well.
RCS has made contact with you and feedback has been provided.
Thank you and take care
I received an email that there were no unnecessary charges , I yet again had to resend the proof - edgars statement, were I was CLEARLY charged fees I did not authorize. going circles again!!
If only I could upload the documents here !!
Next step is definitely to the Ombudsmen
I received an email that there were no unnecessary charges , I yet again had to resend the proof - edgars statement, were I was CLEARLY charged fees I did not authorize. going circles again!!
If only I could upload the documents here !!
Next step is definitely to the Ombudsmen