Edgar's and jet is above the consumer.

Still battling to get account that was closed 6 years ago closed. I paid the full balance into Edgar's card account for my jet account and asked them to close the account. Now they don't have the payment. Six years has passed without anything from jet. Go to the store, no help. Phone them No help, they want proof. Who keeps proof for 6 years?. None of them know or respect the consumer act. The account has had not been used for about 6 years. I have never been contacted. Have never received a delivered summons. And they don't care they just want proof.. Contacted the services ombudsman and the consumer complaints commission. Dept older than 3 years without any contact. And without 3 consecutive summons for the 3 years don't apply to jet/Edgar's. It has been 6 years and it is still reflecting on ITC. What is the last option to get a lawyer and sue for pain and defamation of character due to bad review on ITC. Not able to get finance because Jet is above the law.