Edgars and Jet Airtime Service
<p>I have been calling their line to ask for a sim swap and for days All I have back is just a reference number. Their call centre agents are rude and unprofessional. I have requested to speak to a manager and they keep telling me the manager is not in. I ask to speak to someone in charge and they cut off my calls.</p> <p> </p> <p>I have requested that they cancel their service on the said line and convert it to prepaid so I can get my sim swap they refuse to have it done for me. Now they are just not taking my calls. I am completely unimpressed .</p>
We must apologise for the service received from RMCS (Retail Mobile Credit Specialists) we have raised your concerns with their management team to insure you sim swop/conversion will be done as soon as possible and efficiently.
Your reference number is ********** 212/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
We must apologise for the service received from RMCS (Retail Mobile Credit Specialists) we have raised your concerns with their management team to insure you sim swop/conversion will be done as soon as possible and efficiently.
Your reference number is ********** 212/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
I dont get it. I called again this morning and they are always logging me a new call with a turnaround of 24-48 hours. I called to have someone help this morning and all they can do is log me another call. This is just not on. The line in question is a business line, so this means I am lossing revenue because of this. I has been days now and all people can do is log me a call and transfer me among themselves in the call centre and when I ask for te number of the people doing the administration I am still give a different version of the call centre number.
Seriously not cool
I dont get it. I called again this morning and they are always logging me a new call with a turnaround of 24-48 hours. I called to have someone help this morning and all they can do is log me another call. This is just not on. The line in question is a business line, so this means I am lossing revenue because of this. I has been days now and all people can do is log me a call and transfer me among themselves in the call centre and when I ask for te number of the people doing the administration I am still give a different version of the call centre number.
Seriously not cool