TPDS
TRIFENA PAULO DA SILVA

1 reviews | Active since Nov 2018

30 Nov 2018, 10:36

Edgars and Hollard have yet to establish and quantify the monetary value of the risk they have placed me in for the last 4 years and refund and compensate me in this regard

After Edgars erroneously cancelled a funeral policy that I signed for: I was contacted and the solution offered by Edgars was that the policy was reinstated. What about the fact that Edgars and Hollard have yet to establish and quantify the monetary value of the risk they have placed me in for the last 4 years and refund and compensate me in this regard. I await feedback from management as I believe more should be done, since I am a loyal customer and dedicated payer each month. It seems that you guys aren't really sorry for what's transpired, you literally just undoing what you have done. I will not be taking up your offer to increase my credit limit and will endeavor to settled and closed off this account after 11 years of loyalty. This matter has been sent to the Insurance Ombud under ref- Our ***/ ********** 3

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Replies (1)
Edgars
Edgars's reply30 Nov 2018, 12:06
Official
Thank you once again for making contact with us regarding the funeral policy. Kindly note that we will escalate your concerns to our accounts department and final feedback will be provided to you. Please accept our sincere apologies for the frustrations caused to you .
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Kind regards

The Edgars Customer Experience Team