Edgars and Edcom make false promises and don't deliver

<p>Edgars telsales peron phoned me saying I can join their VIP membership for only R60 per month. In exchange I would get R2000 worth of gift vouchers. It would take two days to process my voice log and then I would get an sms with a confirmation code which I could take to any Edgars store and redeem the voucher. I waited but nothing happened. I got the same call with the same sales pitch at least three times. In the mean time Edgars deducted R60 from my paid up account each month. When I saw they were deducting the amount without me getting my vouchers I phoned in and enquired about it. The first time Edgars refunded me the amount. I then emailed them on the 25th of May quering the amount a second time. with no response. On the 12th of June I emailed Edgars again stating in no uncertain terms they must cancel the VIP membership. The second deduction happened and I then phoned and told them to cancel the membership. This was around the 18th of June. The sales person said they would escalate the call. I got no response. On Friday the 22nd of July I phoned again after I got an email from Edgars saying they were going to blacklist me for the non payment of the account. I then phoned Edgars and asked to speak with Sue-Ellen Johnson. Her name appeared on the collection letter from Edgars only to be told she no longer works in that department. This alledgedly happened two days before I phoned. I asked to speak with a Manager who said she would escalate the matter. I then asked her what was the result of the first escalation. She could not answer me. I then asked to speak to the customer relations manager. They said the person was not available. I then asked that that person phone me before close of business yesterday, which of course did not happen. When I asked about my gift vouchers that I was promised the manager that I did speak with said the telesales reps were not authorised to promise that to me. </p> <p> </p> <p>Summary:</p> <p>Edgars telemarketers **** to me on voice logs. </p> <p>I received no policy wording in the post or via email. </p> <p>I was not informed as to how I can cancel my membership. </p> <p>Edgars wanted to blacklist me for a product I have been tryin gto cancel for the last 3 months. </p> <p>Edgars did not follow up with me when I asked them to escalate the matter. </p> <p>Edgars customer service did not follow me up when I sent them emails or when I asked them to phone me back due to them being unavailable. </p> <p> </p> <p>Everything I said above is available on voice logs and emails. </p> <p> </p>