1 reviews | Active since Jun 2015

17 Jun 2015, 09:03

Edgars and Anthony Richards

Good day, <br> <br> My Edgars account was handed over to Anthony Richards and accosiates for a repayment arrangement. Unfortunately i went through a difficult time. Anthony Richards phoned me and we duly concluded a repayment arrangement. <br> <br> Payments were made and each and every time i would notice that my receipt indicates at the bottom, Pay X amount to buy, so my account was converted to a pay to buy account. Upon my final installment last Thursday the 11th of June i duly went to Edgars and still asked the consultant in Customer services about this pay to buy issue, she confirmed that if i pay R2519.65 as per the information on the receipt, that i will be able to utilise my account again, i proceeded to make payment. The consultant then phoned the Accounts department and to my dismay i was informed that my account has been closed. <br> <br> Just to add insult to the injury when Anthony Richards phoned me the agents would advise me that as soon as my account is paid up to date, i would be able to utilise my account again. i believe that they sugar coated this issue by making false promises. i would like to warn people of this disgraceful approach they took for collection of funds by lying to us.

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Replies (1)
Edgars
Edgars's reply18 Jun 2015, 13:56
Official
Hello STCW,

We would like to apologise for the overall experience. Kindly note the account was closed as one of the dormant accounts: there was no activity for a long time. The account will not be re-activated again. We would like to assist, however, this a decision we cannot override.

Please find your reference number ***/GO

If you require any further assistance, kindly contact the accounts department in ***

Kind regards.
Edcon customer experience team.
***

Best regards,