Edgars and Anthony Richards
Good day, <br> <br> My Edgars account was handed over to Anthony Richards and accosiates for a repayment arrangement. Unfortunately i went through a difficult time. Anthony Richards phoned me and we duly concluded a repayment arrangement. <br> <br> Payments were made and each and every time i would notice that my receipt indicates at the bottom, Pay X amount to buy, so my account was converted to a pay to buy account. Upon my final installment last Thursday the 11th of June i duly went to Edgars and still asked the consultant in Customer services about this pay to buy issue, she confirmed that if i pay R2519.65 as per the information on the receipt, that i will be able to utilise my account again, i proceeded to make payment. The consultant then phoned the Accounts department and to my dismay i was informed that my account has been closed. <br> <br> Just to add insult to the injury when Anthony Richards phoned me the agents would advise me that as soon as my account is paid up to date, i would be able to utilise my account again. i believe that they sugar coated this issue by making false promises. i would like to warn people of this disgraceful approach they took for collection of funds by lying to us.
We would like to apologise for the overall experience. Kindly note the account was closed as one of the dormant accounts: there was no activity for a long time. The account will not be re-activated again. We would like to assist, however, this a decision we cannot override.
Please find your reference number ***/GO
If you require any further assistance, kindly contact the accounts department in ***
Kind regards.
Edcon customer experience team.
***
Best regards,
We would like to apologise for the overall experience. Kindly note the account was closed as one of the dormant accounts: there was no activity for a long time. The account will not be re-activated again. We would like to assist, however, this a decision we cannot override.
Please find your reference number ***/GO
If you require any further assistance, kindly contact the accounts department in ***
Kind regards.
Edcon customer experience team.
***
Best regards,
