Edgars allowing third party to ***** from account

To whom it may concern

I was contacted by sales people in December 2018 working in "conjunction" with Edgars to sell airtime and wifi services.

I requested the sales person to please use my Edgars email and send me the details of what it is that they are selling.

To which the sales person was adamant to say they can only send me an sms with the product details and I then rep**** that I am then NOT interested.

Then after that they kept calling me about three times a day from the same company but different sales people.

I eventually installed a phone calling blocking app and just blocked their number after telling them that I am not interested everytime they called an harassed me.

Then I one day I receive two sms on saying welcome to phone vault and welcome to united rewards.

I then phoned the number listed within the sms and got to a company called United rewards, I spoke to a consultant regarding the sms and they said that I subscribed to a service.

I then told them that I DID NOT subscribe to any services and asked them how this service is charged for and they said that it will be charged to my edgars account.

I then requested to speak to their manager and I spoke to a gentleman with the name of Adhil and I said I never subscribed to any services and he said he was ging to review my recorded call with the consultants.

He then contacted me back and apologized and confirmed that I CLEARLY stated that I am not interested and apologized for the inconvenience and assured me that my number has been removed from subscriptions and that I will not be charged.

I then received my statement and then saw I was charged for services that I did not use and Adhil words was empty promises.

I then phoned Adhil and he said that they were not supposed to charge and that he will correct it and ensured me that my number is still removed from their database.

I also phoned Edgars and informed them that the charges are ******* and that I have not subscribed to any services and they said that they will revert the amount taken.

The following month I was still being charged and the amount was not reversed , I phoned Edgars again and spoke to the consultant and they said that they can see that I did call in and report the problem but was not reversed.

They then assured me yet again that the amount was reversed and I requested that they must put a note on my account not to load any services without my written consent.

I then a few days later received an sms stating that my account balance was adjusted (this was two months ago) and accepted that the problem was now finally resolved.

Today I received my statement again and see that I am yet again being charged for airtime services ?????

I have been battling with this since December 2018 and have tried to avoid any and all conflict by not going to Hellopeter and social media.

I have no alternative as to resort to different matters to resolve this problem as I have phoned Edgars numerous times and they are just allowing this third party to ***** from peoples accounts.

I will also consult legal service regarding the national consumer protection act and also refer this incident to the consumer goods and service ombud

I am now tired of struggling to protect my account from being deducted for services that I did not want or approve and the being charged 20% interest on top of that for those services.

And Edgars giving these third party ****s access to my account to ***** money from !!

I am giving Edgars one more chance to resolve this problem in WRITING or I will proceed with the complaints and legal actions.

Nicky