Edgars allowed ***** to occur on my new account.

I'm not the type to wright reviews and complain, however, I am ****ed. I recently opened an account with Edgars (less than two months ago) and made a purchase or two. Weeks later I received my statement and almost had a heart attack when my balance showed that all my credit was spent, which I did not!!!! I panicked and immediately googled "Edgars ***** Line” To my shock and absolute horror, this line is only open at 08:00 am and there is no 24hour helpline!!!!!!!!!!!! Suffice to say, I could not sleep that night. I eventually called the line, went to the store to log the ***** as someone had made several purchases on my account! • To date, no one has bothered to call me with any update – zero curtesy. • As a new customer to Edgars, why did they not call me when high purchases were made on my account!!!!!!????????? • My ****** installment is sky high and the Call center said that I should pay it (paying an installment amount of purchases that I did not make) • My card was and is still with me – so how is this possible????? • Purchases made in Durban when I am I fact in Cape Town???? • Why customer details are not safe guarded from internal Edgars employees?????? • This pathetic service and should have been sorted immediately or at least 1 week, however, I was told it can take 4 weeks??????????