AM
ANTHONY M

1 reviews | Active since Nov 2011

06 Oct 2018, 14:19

EDGARS - ALI BABA & THE OTHER 40 *******I

Edgars do not reply to emails or settle account queries telephonically. Since february this year i have been charged for data which i did not subscribe to. 3 phone calls later the debit is stopped. However, to get a refund on the amounts deducted is mission impossible. I owe them a small amount for club fees and have said they need to credit my account to rectify matters. They have now put a hold on my card for a measly R100 odd rand. They owe me more. It need also be mentioned that they tried to get out of this by saying I should deal with the third party who have debited my account. Edgars your service and customer support leaves much to be desired. You also caused me much embarrassment when told in front of a queue that my account has been suspended due to non payment.

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Replies (1)
Edgars
Edgars's reply08 Oct 2018, 15:17
Official

Thanks for the message. Kindly note that your query has been escalated to our third parties and feedback will be provided to you. Please accept our apologies for the inconvenience caused .

***/GO

Kind regards

The Edgar's Customer Experience Team