Edgars Airtime Subscription Deductions
<p>I cancelled my Airtime Subscription Fee with Edgars Mobile in September 2015. Month after month I see the deductions are still on my statement. Every time I call to ask them to remove it they insist they have, and that i must wait for next months statement. I have been doing this since Sept 2015, still no change. For the love of God, please remove it!</p>
Thank you for bringing this matter to our attention.
Kindly note that the airtime subscription has been cancelled on the 19/1/2016.Further more we have escalated the query to our third parties for further assistance and you will be contacted .
We apologise for the frustrations as well as inconvenience caused .
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
Thank you for bringing this matter to our attention.
Kindly note that the airtime subscription has been cancelled on the 19/1/2016.Further more we have escalated the query to our third parties for further assistance and you will be contacted .
We apologise for the frustrations as well as inconvenience caused .
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
Hello, thanks for getting back to me. But every month since september 2015, every consultant i have ever spoken to has told me the exact same thing; they escalate the query, they log all sorts of references and they urge me to look at the next months statement, which they insist has been cancelled.
Do you really have any communication with your 3rd Parties?
What are you doing that is any different that to solve my problem?
If you really have made any changes, I demand a full refund from the date i first cancelled the Airtime Subscription.
Hello, thanks for getting back to me. But every month since september 2015, every consultant i have ever spoken to has told me the exact same thing; they escalate the query, they log all sorts of references and they urge me to look at the next months statement, which they insist has been cancelled.
Do you really have any communication with your 3rd Parties?
What are you doing that is any different that to solve my problem?
If you really have made any changes, I demand a full refund from the date i first cancelled the Airtime Subscription.