1 reviews | Active since Jul 2019
Edgars airtime and subscription *****
Its quite shocking to see how many people are being de*****ed by this 3rd party company RCMS that Edgars is involved with. On the 8 July 2019, I checked my statement and was appalled to see I have been *******ly charged R150 pm for airtime and data subscription that I did not give consent too. I have opened a ***** case because of this. I see this is happening to so many people, yet Edgars are still doing business with RCMS. This company is clearly de*****ing Edgars customers and all Edgars have been doing so far is apologising, even their call centre sounds as if this happens regularly.
I cant wait to permanently close this account, if a customers account is a few days behind they will call you non stop and add interest on your monthly statement, but when its time for them to fix their mess up, a turtle stuck in mud are faster than them.
Since I reported the ***** I have been told I need to wait 1 full week, excluding weekends and holidays for them to investigate.
Cant wait to cut this card up and close this account.
First of all customer experience team I received no call from you, I have been calling you this whole time trying to get this resolved.
I was sent an SMS and told that my query has been processed and refund has been declined because I took up the offer. I called the head office and was told I need to go into the closest branch (Which is Greenacres) and the recording of me will be played where I confirmed the subscription. I got there and was told they dont keep any recordings, we called the head office again, took over an hour because the calls kept "dropping" but clearly they kept ending the call so they didnt have to deal with it, was such a waste of time and so frustrating to me and employee assisting me. I then asked to speak to the manager who was very helpful and friendly and is the only one thats helping me by keeping me up to date with what is happening by cc'ing me in all emails to this useless customer support centre.
Its been weeks since I opened this case with Edgars and their 3rd party's ********** company (RCMS), and they still cannot produce any evidence that I subscribed to their airtime and data subscription. All im told when I call is that its either being investigated or they're still busy processing my request. Going to try again this week to resolve this mess.
First of all customer experience team I received no call from you, I have been calling you this whole time trying to get this resolved.
I was sent an SMS and told that my query has been processed and refund has been declined because I took up the offer. I called the head office and was told I need to go into the closest branch (Which is Greenacres) and the recording of me will be played where I confirmed the subscription. I got there and was told they dont keep any recordings, we called the head office again, took over an hour because the calls kept "dropping" but clearly they kept ending the call so they didnt have to deal with it, was such a waste of time and so frustrating to me and employee assisting me. I then asked to speak to the manager who was very helpful and friendly and is the only one thats helping me by keeping me up to date with what is happening by cc'ing me in all emails to this useless customer support centre.
Its been weeks since I opened this case with Edgars and their 3rd party's ********** company (RCMS), and they still cannot produce any evidence that I subscribed to their airtime and data subscription. All im told when I call is that its either being investigated or they're still busy processing my request. Going to try again this week to resolve this mess.