EM
Edward M

1 reviews | Active since Aug 2015

24 Aug 2015, 20:05

Edgars agents and their lawyers are ******

i got a call January this year 2015 from Richards and associates claiming that if i settle my debt they will give me 20% discount and there i take their offer and i was told my account will be closed and life goes on. then in march 2015 i decide to check with them if everything went well then i was told i should provide a proof that i was given the 20% discount and i told them i was told by the lawyers that the calls are recorded and told them since its Edgars lawyers they should have that recording at their request. <br> Then i find out that the 20% discount was now what they say i owe and interest was added. i try to explain nicely what happened and a rude call centre agent was very stupidly arrogant and telling me that i should pay otherwise they will blacklist me. her name was Dudu. we then called the lawyers(Richards and assoc) who told us that i do not owe anything and Edgars should close my account as it was settled.<br> Then the Edgars Agent promised to investigate and said they would call after 5 days,quess what they dint call.<br> <br> even today i still owe that and these ****** took me for a ride. i'm planning a big move if this is not solved.<br> My name is Edward ***.

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Replies (1)
Edgars
Edgars's reply25 Aug 2015, 16:11
Official
Hello Edward Mokoena,

Thank you for bringing this matter to our attention. Please be advised we have referred this query to the accounts department and debt review department to address. We assure you all concerns raised on this query will be addressed accordingly as there is a still a balance on your account. Investigations will be conducted and upon findings, feedback will be given to you shortly

Please find your reference number: ***/GO

If you ever need to speak to us, please contact the accounts department on ***

Kind regards.
Edcon customer experience team.
***