Edgars additional costs ***** with no assistance

After reviewing my finances I decided to delve deeper into my accounts to see what Edgars has been charging me. I have found out that there has been evolving costs which have been unapproved from my side totalling R270/month. This include a VIP fee, A funeral cover fee ( I have my own life insurance an don't know where this came from), A family provider plan (I am single and don't have a family), A stand alone parent fee (I don't have kids), credit line for personal insurance ( As stated I have my own insurance and have no idea where this comes from) and then to cap it all off, I have and interest charge on my interest... These cst have been evolving without my knowledge and a simple debit order has gone off every month with increasing costs. I called into the call centre for assistance on 5 occasions. 2 occasions the call center system did not work and then the following 3 times when I eventually reached an operator I voiced my concerns. Each of these 3 occasions after my concerned was raised, the same evadind tactic seem to be employed. The 1st time i called in a greeted the operator and raised my concerns. All of a sudden an excuse of my phone line was not working (miraculous as the 1st half of the call was perfect reception) and the operator 'could not hear me'. Fine this can be understandable so I phoned in again. The 2nd time I reached an operator same process followed where the call was perfectly communicated and once again as my concerned/ subject of unapporved costs was raised. The line all of a sudden went quite. I am fairly sure the operator was there but by inducing silence insinuated the there was some thing wrong with the call. Note that this time, I made a call to a friend in between to check my reception and I placed this call with perfect network coverage. I then called in for the 3rd time now having some knowledge of how the phone line may mysteriously disconnect. Once contacting the operator, I specifically instructed her to take down my number and should for any reason the call drop to please phone me back. My number was taken and confirmed. I then laid my concern about these unconfirmed additional cost to which the operator. Without saying a word seemed to divert my call and then the call terminated. There has been no follow up call as instructed and I am fairly sure this is just a way to duck and dive the questions I am having. My greatest concern is that I cant help but wonder how many other people are paying these additional charges without their knowledge. This is so sad for such a long standing South African business to do this to there clients. I cant tell you my disappointment. I will go into the stores and try my luck there. No expecting much.