Edgars adding unauthorized additionals to my accounts

<p>I phoned Edgards to Enquire about my account not realy getting any less after my payments is made. The lady checked on the system and told me exactly what I am paying for. She said that I was paying for a Edgars smartphone app. I never took out this app. I dont even have a smartphone. She said she will investigate the matter and then never came back to me. This was 2 weeks ago. Please I need someone to investigate this. No one spoke to me about this app and i didnt sign anything. I am not paying for things I dont use or dont want. Please cancell this imidiatly and I feel its only fair to refund me with all the money I have paid for this app as I wasnt even aware that i have been paying this. If it cant be refunded then please deduct this money from my account. My I.D number is ***. Christelle Scheepers</p>