Edgars adding charges to my account without my knowledge

I tried closing my Edgars account in January this year only to find out that I have some mobile content on it , something that I had no knowledge of and did not consent to. I then found out that this third party had been adding charges to my account and that I could not close it while this was still active. I then requested for the charges to be reversed as I had never consented to it. I was told that when I opened my account I have Edgars permission to advertise to other companies, yes I did but this was for marketing at no point did I give consent for any charges to be added to my account. I was then told that I had to wait 7 - 14 days for these charges to be reversed and and to request for my account to be closed. A month later I had received no communication from Edgars so I went back to the store. The charges had still not been reversed and I was still not able to close my account. They lady then contacted this third party again and was told that they could only reverse these charges on Monday and I still had to wait to close my account. Frustrated I asked to speak to the manager and with no joy he just said ok to everything I said seemed extremely disinterested and just said ok to everything I said. I was told that the charges would be reversed that Monday and someone from Edgars would call, it's a week later and no one has contacted me. It's now taking 3 months to close this account. As a consumer I feel that my rights have been violated. Charges were added to my account without my knowledge and no one wants to assist me. I've wasted time running to the store with no solution. Clearly customer services are not a priority.