SM
Sibusiso M

1 reviews | Active since Aug 2015

11 Aug 2015, 13:17

Edgars Active sold me a faulty phone

I bought the phone, 2 weeks later the phone becomes faulty, 3 weeks later the phone comes back, 3 weeks later the phone has another fault, sent it back were it was gone for another 3 weeks and come back, bear in mind every time the phone goes I am notified on the progress or it is back. I sued the phone for a month or so were it has another fault were it was now gone for nearly 2 months were I was brushed off by the lady that MTN are striking. the phone came back and the very same day It has another fault were I asked the lady what they needed form me &amp

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Replies (1)
Edgars
Edgars's reply13 Aug 2015, 07:39
Official
Hello sibusiso mthembu,

Thank you for raising your cell query with us, we can understand the frustration and discomfort caused. Please be advised we have alerted high management of this query as it requires immediate attention. We assure you concrete feedback will be given to you shortly.

Please find your reference number: ***/GO

If you require any further assistance, please do not hesitate to contact us on the below number.

Kind regards.
Edcon customer experience team.
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