HP
HAYDEN P

1 reviews | Active since Jun 2013

12 Jul 2018, 12:51

EDGARS ACTIVE - SELLING **** ALL STARS

Received a converse all star from girl friend for christmas in 2017, it was purchased from the Edgars active store in musgrave durban

I have been using all stars for the better part of my life, and this is the first time the shoe is breaking ,not after 5/6 months. definitely not the quality of converse.

It is because of this i am inclined to think that the shoe can not be of genuine quality. Is edgars active selling a replica / knock off of the shoe?

I have received a Reference number : ********** 1435/GO, sent emails following up and no response. Perhaps we can get converse SA involved, because this is definitely not the quality for the brand that i have come to love.

0
Replies (3)
Edgars
Edgars's reply12 Jul 2018, 14:28
Official

Thank you for bringing this matter to our attention. We apologise for the quality of these sneakers. By copy of your mail we will advise the active store in Musgrave to contact you for further assistance.

***/GO

Kind regards

The Edgar's Customer Experience Team

HP
HAYDEN P's update13 Jul 2018, 10:32
Reviewer Update
When can i expect feedback from the store? What will be the way forward? Please can this be resolved ASAP
HP
HAYDEN P's update23 Jul 2018, 09:40
Reviewer Update
still no feedback yet again Edgars have proved that the consumer does not matter