1 reviews | Active since May 2017
Edgars Active Matatiele has poor service and consults with an attitude
<p>Took my phone in for repairs 2 months back and it came back 2 weeks later and still had problems took it back again and after that no one called me to update me and everytime i went there the sales lady who helped me never gave me a proper update instead she told me that I must not worry and the manager still hasn't got back to me after I complained about the service I received. I'd like to get my phone back cause now it's like I owe them something yet I don't </p>
We have escalated the complaint to the Edgars Active Matatiele management to address as our valued customer is not happy that your handset came back from repairs still faulty and the store has not been very helpful, this is as per the post that you sent . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Active Matatiele management to address as our valued customer is not happy that your handset came back from repairs still faulty and the store has not been very helpful, this is as per the post that you sent . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.