1 reviews | Active since Dec 2016
Edgars Active in Hillcrest
<p>What a bad service from the Edgars Active in Hillcrest branch. i bought AG phone for my sister and the phone died after 3 months. i took the phone in August after month, when i went to check for my phone it was not taken to repaires. the lady Thandeka who is sales person/cashier told me she has contacted the repaires department nobody wants to take the phone. i ask her what should i do. she seems clueless. i left the phone and told hger they should bring back my money or tell have better ways of working around their problem. i need my phone or my money. </p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must Edgars Active Hillcrest management for actioning accordingly as the handset was sent in store for repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Kindly include your contact number so that you may be contacted telephonically. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must Edgars Active Hillcrest management for actioning accordingly as the handset was sent in store for repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Kindly include your contact number so that you may be contacted telephonically. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***
Thank you. i have been helped i got the phone and the matter how it was handled it was in good manner. Hello peter.com thank you and Edgars thanks for responding and make it your priority to give us the respect we deserve as customers.
Thank you. i have been helped i got the phone and the matter how it was handled it was in good manner. Hello peter.com thank you and Edgars thanks for responding and make it your priority to give us the respect we deserve as customers.