SM
Sibusiso M

1 reviews | Active since Aug 2015

10 Oct 2015, 14:00

EDGARS ACTIVE GIVE ANOTHER FAULTY PHONE

After writing the hello peter report, the manager who would get back to me, never did and I went to Edgar's active tongaat where I received the phone and you would expect to get a brand new phone after such a lengthy and horrifying process and experience without a mobile, actually the whole year cause the phone has always been faulty. I used the phone for a day and the following day the phone starting freezing, deleting things by itself where to stop this, you have to take the battery out and than eventually did not switch on bear in mind that I had charged the phone for the whole night. I went back to Edgars active where the manager just put the phone in the charger and it came back and worked. I took the phone with me as it seemed to be working O.K. and the following day, the same thing happened, I have sent the phone at the workshop Edgar's active <br> <br> I am highly disappointed by how such a well known organisations treats people, honestly speaking this organisation the three responsible shops are trying to cheat me off my money, the next best thing for me to do is to take this issue to the authorities and my email address which I can be contacted [Email Removed]

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Replies (1)
Edgars
Edgars's reply12 Oct 2015, 11:09
Official
Hello sibusiso mthembu,

We tried contacting you at 10:30 AM but we couldn't reach you.

Please be advised if it was within 7 days and the handset had a re-occurring problem. The store was going to book the handset for an out of box failure. Assessments don't take time like Repairs. We have referred this query to the store manager to address. We apologise for the overall experience.

The reference number for your query is: ***/GO

If you ever need to speak to us, please do not hesitate to contact us on the below number.

Kind regards
Edcon customer experience
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