Edgars Accounts systems are faulty and *******.

<p>In 2016 this year i went to settle my full account at edgars before i went on maternity leave in June at watrefall mall edgars. The Cashier Lady took the money gave me slip showing i owe edgars R00.00. I asked her if she was sure and she said yes, gave me my slip that shows my balans is R00.00 and showed me the screen. The next month i received a statement saying i still owe edgars over two thousand and something rand. I contacted edgars via email at their head offica were they kept saying it must be system faulty because i do owe that money but no one can give me answers as to how it had happend. So how is this type of stuff possible? then now in Desember when i went on my online statement i see my account was changed form a 6 month account to a 12 month account without my premission. I phoned the consultants at edgars head office and asked them how they can just change my account without my premission . the say my account was changed in august with buying something at their CNA store. How is that possible to just go and change someone's account and charge them intrest without our premision. I am concerned with the fact that stuff like this happens at edgars and not even the head ofiice personal can really give valid explenations for this kind of stuff? </p>