Edgars Accounts is anyone doing their job! Worst service ever!

In December 2019 my card was cloned by one of the employees at Edgars working with accounts, the person went shopping and bought R8000 clothes on my account, I am from Freestate, shopping was done in Gauteng. The credit deparment did phone me to confirm if it was me as it was not me who bought on my account I had to go to the police station to get an affidavid. All the paperwork was filled out at my Edgars store and sent in. In January the dispute was suppose to be lifted as I got messages that it was solved...... BUT I have no idea how Edgars accounts are operating cause after numerous phone calls and if I say numerous it could be 15 phone calls or even more to pay the account, explaining to the person phoning me that it was not me who bought on the account, it was a dispute that was suppose to be solved, then they tell me they will escalate the matter, to whom I want to asked, because no one is doing their job, for I still get messages to pay! Edgars please explain to us how you are operating, how do you solve a dispute but I still get messages to pay.... is anyone doing their job at the accounts department ? Do you get paid to make phone calls to the customers to pay the account and further on the matter do not get resolved????? I am so frustrated with Edgars and the POOR service at your accounts department!! I do hope that my bad review will get this matter resolved and very quickly!!