Edgars accounts failure
I am receiving overdue account notices from them
I returned sunglasses on the 5th of Jan. The return is still not reflecting. Once reflected my account will have a nil balance
Twice overdue charges have been added
I went back in store to sort out. Still not reflecting
I have had numerous calls and sent emails and everyone promises to escalate. Its end of Feb and the late payment calls keep coming
No wonder Edgars are in such shambles!
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Edgars's replyOfficial
26 Feb 2018, 14:01Thank you fro bringing below concerns to our attention.
Please be advised your query is referred to senior management team at our regional credit office and the stores management at Edgars Canal Walk is copied on our escalation for their input as well in resolving your query.
The team will revert back to you within then next 48 working hours to confirm action plan.
Please find below reference number for this query:
***/GO
Kind Regards
Edcon Customer Experience Team
Best regards,
Edgars's reply26 Feb 2018, 14:01
Official
Thank you fro bringing below concerns to our attention.
Please be advised your query is referred to senior management team at our regional credit office and the stores management at Edgars Canal Walk is copied on our escalation for their input as well in resolving your query.
The team will revert back to you within then next 48 working hours to confirm action plan.
Please find below reference number for this query:
***/GO
Kind Regards
Edcon Customer Experience Team
Best regards,