EDGARS – ACCOUNTS DEPARTMENT – NOT RESPONDING TO EMAILS!!!! - EDGARS OWING US R75-32!!! THE LACK OF CUSTOMER CARE !!!

<p>EDGARS – ACCOUNTS DEPARTMENT – NOT RESPONDING TO EMAILS!!!! - EDGARS OWING US R75-32!!! THE LACK OF CUSTOMER CARE !!!</p> <p>WE ARE VERY UPSET WITH EDGARS!!! </p> <p>EDGARS JUST ADDED A ‘SERVICE FEE’ OF R22-80 ON MY HUSBAND’S EDGARS ACCOUNT FROM JAN 2016!!!!</p> <p>MY HUSBAND AND I WENT INTO EDGARS WESTGATE BRANCH TO CLOSE MY HUSBAND’S EDGARS ACCOUNT A FEW MONTHS AGO. THE LADY AT THE HELP DESK THEN, NOT EVEN TRYING TO ASSIST US AS CUSTOMERS JUST TOLD US TO PHONE EDGARS OURSELVES BECAUSE THEIR LINES ARE NOT WORKING!!! YUP!!! THAT’S HOW THEY WORK!!</p> <p>MY HUSBAND PHONED EDGARS ACCOUNTS DEPARTMENT THE NEXT DAY AND THEY TOLD HIM THAT THEY CAN NOT HELP HIM AND THAT HE HAS TO GO INTO A BRANCH BECAUSE HE HAS TO PAY THE BALANCE OWING TO EDGARS!!!</p> <p> WE THEN EMAILED EDGARS ACCOUNTS DEPARTMENT ON THE 24TH OF SEPTEMBER 2016 TO CANCELL/CLOSE/STOP/DELETE ALL PLANS (THE PARTNER PROTECTION PLAN, THE ACCOUNT PROTECTION PLAN) AS WELL AS THE EDGARS FUNERAL SERVICE ON HIS EDGARS ACCOUNT!! WE ALSO REQUESTED THEM TO STOP CHARGING THE R22-80 SERVICE FEE WHICH THEY ADDED ONTO HIS ACCOUNT WITHOUT HIS PERMISSION SINCE JANURY 2016!!! HE OPENED A 6 MONTHS INTEREST FEE ACCOUNT – NO SERVICE FEE WAS AGREED ON!!!! </p> <p>NO RESPONSE AT ALL FROM EDGARS ACCOUNTS DEPARTMENT!!!!</p> <p>ON THE 3RD OF OCTOBER 2016 WE AGAIN SEND AN EMAIL TO EDGARS ACCOUNTS DEPARTMENT QUERING WHY THEY ARE NOT RESPONDING/REPLYING TO OUR EMAILS AND REQUESTED AGAIN FOR THEM TO ASSIST US IN CANCELLING/CLOSE/STOP/DELETE ALL ABOVE!!!!</p> <p>YUP!!! STILL NO RESPONSE !!!!!</p> <p>MY HUSBAND AND I WENT INTO EDGARS WESTGATE BRANCH ON THE 8TH OF OCTOBER 2016 TO CLOSE THIS EDGARS ACCOUNT. HE HAD TO PAY AGAIN FOR THE PLANS WE REQUESTED EDGARS ACCOUNTS DEPARTMENTS TO CANCELL/CLOSE/STOP/DELETE ON THE 24TH OF SEPTEMBER 2016??????</p> <p>WESTGATE BRANCH STAFF COULD NOT BE BOTHERED ABOUT THE BALANCE – HE HAD TO PAY THE BALANCE FOR THE ACCOUNT TO BE CLOSED!!!!</p> <p>THERE SHOULD HAVE BEEN NO BALANCE ON HIS EDGARS ACCOUNT!!! IT’S THE LACK OF THE ACCOUNTS DEPARMENT WHO DID NOT REACT/RESPOND TO THE EMAILS SEND!!!! HE DID THE RIGHT THING TO EMAIL THE ACCOUNTS DEPARTMENT REQUESTING THEM TO STOP ALL ABOVE!!! EDGARS OWES HIM THE R75-32!!!!!</p> <p>ON THE 8TH OF OCT A 3RD EMAIL WAS SEND TO EDGARS ACCOUNTS ABOUT THE ABOVE!!! STILL NO REPOND/REPLY FROM EDGARS ACCOUNTS!!!! YUP - 3 EMAILS SEND AND STILL NO RESPOND ON OUR EMAILS!!!!!</p> <p>WHY IS THERE AN EMAIL ADDRESS ON THE STATEMENTS IF EMAILS GET IGNORED/NOT REPONDED TO???? </p> <p>CONGRATS EDGARS!!! BECAUSE OF YOUR LACK OF CUSTOMER CARE BY NOT RESPONDING TO EMAILS YOU JUST LOST ANOTHER GOOD CLIENT!!!!</p> <p> </p>