EDGARS ACCOUNTS DEPARTMENT - ATROCIOUS

There should be a space for zero stars. I have had an Edgars account since 1968 and since RCS took over the accounts in 2017 I have never had such abominable service. I have written twice to them to close my account, to which I only get a standard letter advising that I owe them R..... and have 5 days to pay this amount. I have phoned and get nowhere as the person on the other side of the phone doesn't have a clue about the account only to tell me that I am in arrears since 2017 and she will get some other person from back office to phone me - but this mysterious person doesn't call. I have already transferred the 2 insurances that I have through Edgars to the actual Inusurance company, and am now paying them direct. Just received SMS from Edgars reminding me of my installment of X amount for Sept which includes the insurances and club fees etc. The last time I purchased from them was October 2022 - a small amount on 6 months interest and also in May 2022 on 6 months interest and I am still paying interest. Not sure how this is possible. I am so disgusted with their service - I also worked for Edgars in Cape Town office in 1970 - 1972 THIS IS NOT THE SAME EDGARS THAT I DEALT WITH BACK THEN. I doubt anyone from Edgars ever reads these reviews but I hope that people from the general public do and take action.