Edgars Accounts Department

I am writing on behalf of my elderly mother, who unfortunately has an account at Edgars. Their accounts department is shocking to say the least! She pays her account every month yet still receives sms' to inform her that she is in arrears! I personally paid her installment at the end of May from her banking app. I then called the accounts department to confirm whether payment was received. The agent confirmed that her account was up to date. Well, guess what? My mother received more sms' to inform her that she was in arrears! Now she has been handed over to RCS. She spoke to them this morning and they are adamant that her account is in arrears. We both spoke to Imasa Silime who was very rude and kept interrupting us. We will send POP and if this matter is not cleared up asap we will take this matter further with a lawyer.