Edgars accounts

Edgars accounts. Monthly club and service fees accumulated during lockdown amounting to R562.67. This including RSC's collection call fees and SMS fees for this outstanding amount. SMS fee - R3.22 / Call fee R23. Calls and sms’s of which I had numerous and I was being charged for them to call me to tell me my account is in ‘so called arrears’. By the end of December 2019 I was actually in credit on my account for the amount of R205. The next statement I received was May 2020, showing a credit of R4.14. Next statement July - amount due of R31.47 Next statement August - amount due R67.28. Next statement October - amount due R562.67 HOW???? When the calls started, not one call centre agent could tell me what the outstanding amount was for. It showed as a purchase on my account. But no-one could tell me what was bought or where it was bought. After I had spoken to about 7 different people, I figured out it was for their monthly club- and service fees as well as credit life insurance. I then went to their Tygervalley store to try and resolve this, where I was informed their accounts are now handled by RCS. Someone will call me back….yeah right! After I sent an email to them, subsequent correspondence from RCS has just been a standard letter without any resolve of the matter. I have not spent on this account for more than a year. I did not and could not use any of these so called club benefits, the whole world was on lockdown, does Covid-19 ring a bell, Edgars?

I have in the past 2 month been inundated with phone calls (and charged for them), sms's (and charged for them) and I am now pretty desperate to get this matter resolved as it impacts my credit record and obviously no-one wants that.

PLEASE could you assist in any way so that this issue with Edgars can be resolved. Any assistance, advice and feedback will be appreciated.