Edgars Accounts are Impossible to Close

Since the 2nd of November 2021 I (Maureen) have been trying to close my Edgars account which appears to be totally impossible. I visited the Edgars store in Greenstone on the 2nd of November 2021 and requested the account to be closed. They called Head Office and I then spoken to a person who advised me that I had a credit which would be refunded to me and the account would be closed. On the 2nd of November I received an e-mail ay 11h48 advising that my request for cancellation of the account had been forwarded to my product administrator. At 11h49 I received a second e-mail from them (RCS Merchant Portal) again confirming that they had received my request to close the account, however, this mail highlighted eight point pertaining to the closure of an account: > Point one - the account must have a zero balance. > Point two - should the account have a credit balance I will be contacted within 2- 3 days to arrange a refund. The balance of the mail was around being in debit and that RCS would not be able to cancel insurance and other non-credit products. Again on the 2nd of November a further e-mail was received at 04h52 PM informing me that I had a credit of R174.55 and that I should either spend this amount at an Edgars store or if I wanted a refund i must provide them with a copy of my ID together with my Banking details in order for them to process the refund. On the 3rd of November I sent them a copy of my ID as well as my Banking details as request by them in their previous mail to me. AND GUES WHAT...THAT'S WHERE IT ALL ENDED!!! Then on the 3rd of December we called and spoke to Ms Tracey Phillips from RCS and once again went through the process of trying to close the account, we even went as far as saying they could write off the credit just so we could get the account closed. At 8h48 Tracey Phillips responded by e-mail advising that the closure request had been forwarded to the closures team to be actioned and went on to confirm that we did not want the credit amount to be to be funded. ONCE AGAIN NOTHING HAS HAPPENED. Then on the 13th of December we received an electronic statement advising us that we now have a credit of R118.55, after not having shopped at Edgars for months now. It appears that from other reviews it is totally impossible to close an Edgars account.