EDGARS ACCOUNTS

<p>I called the customer service centre today to update my passport number to my new passport only to receive the shock of my life that my account was overdue.</p> <p> </p> <p>I promptly informed the consultant that i had been instore on the 4th of December and was told nothing was due on my account and then also on their online platform it also reflected no amount due.</p> <p>I advised the consultant that i would pay the amount however i did not want this to affect my credit record because in actual fact it was not my fault.</p> <p> </p> <p>The consultant blatantly ignored my concerns and was only worried about the payment. I went instore to pay and after payment requested to speak to customer care regarding the arrears and to update my passport number. At this point in time because i had made payment the consultants together with her line manager where now the least bothered about my plight and starting with the line manager she hastily said goodbye and left the line. I tried to get assistance from the consultant however she was also now trying to brush me off. I had not even updated my details on the system but as long as they had payment you might as well be another worthless record n their books.</p> <p> </p> <p>My advice to Edgars and the Edcon group at large is that the only way they will be able to get out of this deep hole they seem to be in, is not by frustrating their loyal customers like myself (have never had my account in arrears) but to ensure that they treat them well as they will be key to overturning their fortunes. If my credit record is adversly affected by this debacle not only will i take Edgars to task to have this amended but as a customer they might as well consider our relationship terminated.</p> <p> </p> <p>Regards</p> <p> </p> <p>Tsungi</p>